Posters

Bus Shelter

Digital Banners

Challenges
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Over half of all immigrant Lawful Permanent Residents (LPRs) were not naturalized U.S. citizens, as of January 2010.
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Many didn’t understand the difference between Lawful Permanent Residency and actual U.S. citizenship.
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USCIS needed to get qualified LPRs to visit uscis.gov to get more information about naturalization requirements, learn about the naturalization process, and avail themselves of free naturalization preparation resources.
Constraints
- Most LPRs expressed a desire to eventually become U.S. citizens, but also felt an obligation to return to and reside in their countries of origin.
Solution
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Launched a multilingual, multicultural campaign promoting the rights, benefits and responsibilities of U.S. citizenship.
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Reminded viewers you can become an American citizen and still maintain your cultural identity.
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Highlighted tangible citizenship benefits—like voting for president—and tied them to larger American ideals such as freedom, opportunity and responsibility, which resonate across all LPR segments.
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Deployed a national media effort, with an additional regional focus in NY, CA, FL, and TX, using broadcast, print, digital, out-of-home, and other outreach materials in languages and countries of origin reflecting the largest LPR populations in the U.S.
Constraints
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Exceeded all client benchmarks.
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Delivered a 33.91% increase in unique website visits (vs. projected 10%).
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Prompted a 60.13% increase in downloads of the Naturalization Guide (vs. projected 5%).
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Posted average CTR of 0.86% (vs. projected 0.03% - 0.07%).